UK law stipulates that certain information needs to be displayed on certain kinds of websites
Limited company websites must display:
- The name, geographic address and email address of the service provider. The name of the organisation with which the customer is contracting with must be given. This might differ from the trading name. Any such difference should be explained – e.g. “XYZ.com is the trading name of XYZ Enterprises Limited.”
It is not sufficient to include a ‘contact us’ form without also providing an email address and geographic address somewhere easily accessible on the site. A PO Box is unlikely to suffice as a geographic address; but a registered office address would. If the business is a company, the registered office address must be included.
- If it is a limited company, the company’s registration number should be given and, under the Companies Act, the place of registration should be stated (e.g. “XYZ Enterprises Limited is a company registered in England and Wales with company number 1234567”)
- If the business is a member of a trade or professional association, membership details, including any registration number, should be provided.
- If the business has a VAT number, it should be stated – even if the website is not being used for e-commerce transactions.
- Prices on the website must be clear and unambiguous. Also, state whether prices are inclusive of VAT and delivery costs.
E-commerce websites must diplay:
- The name, geographic address, phone number and email address.
- VAT number if applicable.
- A clear breakdown of prices, stating if they include VAT and delivery.
- Details of trade associations, professional bodies and authorisation schemes that the business belongs to and registration details.
- Terms and Conditions must be available.
Data Protection Act
If you record and retain information about members or clients you must register for the Data Protection Act and display your registration number on your site. You can do this at www.ico.gov.uk